24/7 Emergency HVAC Repair in Scranton, PA
HVAC emergencies don't wait for business hours. When your heat fails during a NEPA winter or your AC dies in the middle of a heat wave, you need someone who actually picks up the phone and sends a technician—not an answering service that promises a callback tomorrow. A Plus Comfort HVAC is available 24 hours a day, 7 days a week, 365 days a year for true HVAC emergencies throughout Scranton, PA and surrounding NEPA communities.
No extra charge for nights, weekends, or holidays. Call (570) 687-5463 right now.
Being without heat in a Scranton, PA January or without air conditioning during a July heat wave isn't just uncomfortable—it can be dangerous, especially for young children, elderly family members, and people with medical conditions. A Plus Comfort HVAC takes HVAC emergencies seriously. When you call (570) 687-5463, you reach a real person who can dispatch a technician—not a voicemail that promises a callback in the morning.
What Counts as an HVAC Emergency?
No Heat in Winter
A furnace or boiler failure in the middle of a NEPA winter is a genuine emergency. When indoor temperatures drop toward freezing, pipes can burst, and vulnerable family members face real health risks. Call immediately—this is our highest-priority emergency category.
No AC During a Heat Wave
Indoor temperatures can reach dangerous levels quickly when AC fails during a heat wave. The elderly, infants, and people with cardiovascular or respiratory conditions are at serious risk. Prolonged heat exposure causes heat exhaustion and heat stroke. This is an emergency—call us.
Gas Smell
If you smell gas near your furnace, water heater, or any gas appliance—leave the building immediately. Don't flip switches, use your phone inside, or try to locate the leak yourself. Call your gas utility from outside, then call us once the gas is shut off and the building is cleared. We handle gas line repairs to HVAC equipment after the immediate danger is resolved.
Burning Smell from HVAC Equipment
A burning or electrical smell from your furnace, air handler, or outdoor unit can indicate an electrical fault, overheating motor, or failed component. Turn the system off at the thermostat and call us. Don't ignore burning smells—electrical failures in HVAC equipment are a fire hazard.
Complete System Failure
If your HVAC system stops running entirely—no response to thermostat commands, no power to the unit—something has failed at the system level. This could be an electrical issue, a failed control board, a safety switch that tripped, or a major component failure. We'll diagnose and repair it.
Our Emergency Response Process
When you call (570) 687-5463) for emergency HVAC service, here's exactly what happens. First, you reach a live person—not a recording. We ask you a few quick questions about what's happening and where you're located in the Scranton area. Based on your situation and current technician availability, we give you an estimated arrival time. We don't make promises we can't keep.
Our emergency technicians are dispatched with fully stocked service vehicles carrying the most common parts for emergency repairs: capacitors, ignitors, flame sensors, contactors, thermostats, pressure switches, and more. Our goal is to diagnose and fix the problem in a single visit. Most emergency HVAC repairs—including the most common failure types—can be completed the same day you call.
On arrival, your technician performs a rapid but thorough diagnostic to identify the exact failure. We explain what we found and what it will cost to fix—with upfront pricing before we start. Once approved, we complete the repair and test the system fully before leaving. We don't leave until your HVAC is working properly and your home is returning to a comfortable temperature.
For situations that require a part we don't have on the truck, we'll tell you honestly and give you a realistic timeline for completing the repair. In true life-safety situations—extreme cold, vulnerable family members—we'll discuss interim solutions while we source the part.
No Heat Emergency — What You Should Know
NEPA winters are serious. Scranton averages lows in the mid-teens in January, with temperatures occasionally dropping to single digits or below zero. Without heat, a home can cool to dangerous temperatures within hours—especially in older, less-insulated homes. Pipes can freeze and burst once indoor temperatures drop below freezing in unheated areas. Families with infants, elderly members, or people on certain medications face additional health risks.
When you call us for a no-heat emergency, we treat it as our highest priority. While you wait for our technician, close off unused rooms to concentrate the heat your home retains, use space heaters carefully (never unattended, never near flammables), layer up, and if temperatures are dangerously low, consider moving to a neighbor's home or a warm public space. Call (570) 687-5463 the moment your heat stops working in winter—don't wait to see if it comes back on its own.
No AC Emergency — What You Should Know
Scranton and NEPA experience significant summer heat waves, with temperatures regularly reaching the 90s and heat index values exceeding 100°F. Indoor temperatures in homes without AC can climb 10 to 20 degrees above outdoor temperatures, particularly in upper floors and poorly ventilated spaces. The elderly, infants, young children, and people with heart or respiratory conditions are at greatest risk during these conditions.
Heat exhaustion and heat stroke can develop within hours of exposure to high temperatures without proper cooling. If your AC fails during a heat wave, call us immediately—(570) 687-5463)—and take steps to keep the home as cool as possible while you wait: close blinds and curtains to block solar heat gain, run ceiling fans to circulate air, open windows at night when outdoor temps drop, and move vulnerable family members to the coolest part of the house (typically a lower floor or interior room).
Our Emergency Response Guarantee
We don't make vague promises about "fast" service. Here are our specific commitments to every emergency customer in the Scranton and NEPA area:
- We answer the phone 24/7 — no voicemail, no answering service. When you call (570) 687-5463 at 2 AM on a Sunday in January, a real person picks up. Every call.
- Dispatch within 30 minutes of your call. After we gather your information and confirm the nature of the emergency, a technician is dispatched. No extended holds, no call-back-later procedures.
- Arrival within 2 hours for Scranton and Dunmore. For our primary service areas—Scranton, Dunmore, Dickson City, and Throop—our goal is arrival within 2 hours of your call. Outer service areas (Clarks Summit, Old Forge, and surrounding NEPA communities) may require up to 4 hours depending on technician location and traffic.
- No extra charge for nights, weekends, or holidays. Our pricing is based on the work performed—not the time of day you call. A capacitor replacement at 11 PM on Christmas Eve costs the same as during a Tuesday afternoon appointment. Emergency service shouldn't be a luxury.
- Upfront pricing before we start. Even in an emergency, we give you a clear price before beginning any repair. You'll know what you're agreeing to before we pick up a single tool.
Emergency Heating Failure: What To Do Right Now
If your heat has stopped working, take these steps before calling us—they may resolve a simple issue quickly, and if they don't, they'll give our technician useful diagnostic information when we arrive:
- Check your thermostat settings. Verify it's set to "Heat" mode, not "Cool" or "Off." Set the temperature at least 5 degrees above the current room temperature and wait 2 minutes. Make sure the batteries haven't died in a battery-powered thermostat.
- Check your circuit breaker. Locate the breaker for your furnace or air handler in your electrical panel. If it's tripped (in the middle position), reset it once by switching it fully off, then back on. If it trips again immediately, there's an electrical fault—don't reset it a second time. Call us.
- Check your furnace filter. A severely clogged filter can trigger a high-limit safety switch that shuts down the furnace to prevent overheating. Locate your filter, check its condition, and replace it if it's heavily clogged. Then try resetting the furnace by switching the power switch off and back on.
- Check the pilot light (older furnaces only). If your furnace has a standing pilot light rather than an electronic ignition, check if it's lit. A blown pilot light can often be relit following the instructions on your furnace door. If the pilot won't stay lit, there may be a thermocouple failure—call us.
- Call A Plus Comfort HVAC at (570) 687-5463. If none of the above steps restore heat, call immediately. Don't wait to see if it comes back on its own—NEPA temperatures drop fast, and indoor temperatures below 32°F risk pipe freezing. Keep interior doors open throughout the house to share whatever heat remains, and keep faucets dripping slightly to prevent pipe freeze in unheated areas.
If outdoor temperatures are below 32°F and heat has been off for more than two hours, the risk of frozen pipes in exterior walls and unheated spaces becomes real. Open cabinet doors under sinks on exterior walls to allow warmer air to reach pipes, keep a slow drip running from faucets on exterior walls, and if possible, place space heaters in unheated areas where pipes run. Call us immediately—this has now become a property protection emergency as well as a comfort emergency.
Emergency AC Failure: What To Do Right Now
If your air conditioning has stopped working during a heat wave, take these steps while waiting for our technician:
- Check your thermostat settings. Confirm it's set to "Cool" mode with the fan on "Auto" and the temperature below the current room temperature. Replace the batteries if it's battery-powered.
- Check your circuit breaker. Locate the AC breaker (often labeled "AC" or "Air Handler/Condenser") and check if it's tripped. Reset it once if it has. If it trips again, there's an electrical fault—don't reset again and call us.
- Check your air filter. A severely clogged filter can cause the evaporator coil to freeze, shutting down cooling capacity. If the filter is visibly clogged, replace it and turn the system fan to "On" (not "Auto") for 30 to 60 minutes to allow the coil to thaw before attempting to run cooling again.
- Check the outdoor unit. Look at your outdoor condenser unit. Is it running? Is there ice on the refrigerant lines connecting to the house? Is there visible blockage (overgrown plants, debris, a clogged coil)? If ice is present, turn the system off and let it thaw before calling. Don't try to chip ice off the coil.
- Call A Plus Comfort HVAC at (570) 687-5463 and take steps to keep the home as cool as possible while waiting: close all blinds and curtains to block solar heat gain, run ceiling fans (the downward airflow creates a wind-chill effect), move vulnerable family members to the lowest floor (heat rises), and stay hydrated.
During extreme heat events in NEPA—when temperatures reach the mid-90s with high humidity—indoor temperatures in a home without AC can climb 15 to 20 degrees above outdoor temperatures within a few hours, particularly on upper floors. Elderly individuals, infants, and people with cardiovascular or respiratory conditions face serious health risks in these conditions. If anyone in the household is showing signs of heat exhaustion (heavy sweating, weakness, dizziness, nausea), move them to the coolest available location, apply cool wet cloths, and call 911 if symptoms worsen.
Frequently Asked Questions About Emergency HVAC Service
Do you charge extra for emergency calls?
We do not charge extra for nights, weekends, or holidays. Our pricing is based on the work performed, not the time of day you call. We believe emergency HVAC service should be accessible when you actually need it—not unaffordable because it's 11 PM on a Sunday.
How fast can you respond in Scranton?
Our goal is same-day response for all emergency calls in Scranton and NEPA. Response times vary based on current call volume and your location, but we prioritize true emergencies above routine calls. When you call, we'll give you an honest estimated arrival time.
What should I do while waiting for the technician?
For no-heat: close off unused rooms, use space heaters carefully, layer clothing, and keep interior doors closed to retain heat. For no-AC in extreme heat: close blinds, use fans, stay hydrated, and move to a lower floor. For any gas smell or burning smell: leave immediately and call your gas company from outside—don't re-enter until cleared by the gas company.
Do you handle gas line emergencies?
If you smell gas, your first call should be to your gas utility company—they'll shut off the supply and clear the building. Once the immediate danger is resolved, we can assess and repair gas line connections to your HVAC equipment. We handle all appliance-side gas connections and repairs throughout the Scranton area.
What HVAC emergencies can you fix same-day?
Most HVAC emergencies are resolved same-day: failed capacitors, bad ignitors, dirty flame sensors, refrigerant recharge, thermostat failures, blower motor issues, and many other common failures. We carry a wide inventory of common parts on our service vehicles specifically to maximize same-day completion rates throughout Scranton and NEPA.
Serving All of NEPA 24/7
A Plus Comfort HVAC responds to HVAC emergencies around the clock across all of Northeastern Pennsylvania. Our emergency service area includes Scranton, Dunmore, Clarks Summit, Dickson City, Old Forge, Throop, and the surrounding NEPA communities. No matter where you are in the region, when you call (570) 687-5463, a live dispatcher answers and a technician is on the way—day or night, every day of the year.
Call Now — We Answer 24/7
Don't wait when you have an HVAC emergency. Call (570) 687-5463 right now—we answer every call, day or night, and dispatch technicians throughout Scranton, PA and NEPA. No answering services, no next-day callbacks for emergencies. We're here when you need us. You can also learn about our related services: heating repair, AC repair, and preventive HVAC maintenance to avoid emergencies altogether.
Service Areas
A Plus Comfort HVAC provides 24/7 emergency HVAC service throughout Northeastern Pennsylvania. We serve Scranton, Dunmore, Clarks Summit, Dickson City, Old Forge, Throop, and surrounding NEPA communities. Call (570) 687-5463 now.